At PetPalace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website or services.

Information We Collect

We may collect personal information from you when you register an account, make a reservation, or communicate with us via email or phone. This information may include your name, address, email address, phone number, pet's information, and payment details. We also collect non-personal information such as your IP address, browser type, and device information for analytics purposes.

How We Use Your Information

We use the information we collect to provide and improve our services, process reservations and payments, communicate with you about your pet's care, and personalize your experience. We may also use your information to send you promotional offers, updates, and newsletters, but you may opt out of receiving these communications at any time.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

We may share your personal information with trusted third parties who assist us in providing our services, such as payment processors, grooming suppliers, and veterinary partners. We may also disclose your information in response to legal requests, to protect our rights or property, or to prevent harm to others.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also unsubscribe from our communications or opt out of certain data processing activities. To exercise these rights or inquire about our Privacy Policy, please contact us using the information provided below.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our website or services after the posting of such changes constitutes your acceptance of the updated Privacy Policy.